FAQ

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FAQs

General

I am having trouble ordering. Do you have detailed ordering instructions?

  1. Search for the medicine using our brand / generic search option on the home page. Or browse through categories through the ‘Categories’ section. You may also use the brand / generic search option in the ‘Product Search ’ section. Once you have found your product / s, click on it and you will be taken to the next level of the Shopping Cart . 
  2. Add the desired quantity of the desired product in the box 
  3. Click On ‘Add to Cart’ button 
  4. Repeat steps 1-3 For more selections 
  5. Once the selection is complete, click on Checkout and provide personal information and shipping information 
  6. For most products, prescriptions can be written here. Pay through Credit Card.

I am not comfortable in using credit card online? Can I fax my credit card information?

We take the security of our website and your personal information very seriously. Our user information and credit card payment pages are fully protected with secure encryption. You will notice “https:” (instead of “http:”) in the address bar, indicating a secure and encrypted connection.

In addition, our website is protected with GoDaddy and McAfee security certifications—two of the leading and most trusted security standards for e-commerce platforms.

We understand that some customers may still feel hesitant about entering payment details online. If you prefer to speak with us directly or have any billing-related questions, please feel free to call us at:

+1-213-293-1693

We’re always here to help and ensure a safe and comfortable shopping experience.

Do I need a prescription to purchase drugs online?

Prescription is needed for prescription medicines. The same may be sent by e-mail (as a scan) or by fax to our number +1-760-2845903.

The drugs that you sell, are they from reputable drug firms?

Yes, the products we sell are manufactured by leading pharmaceuticals companies and their facilities are certified by FDA, GMP or any other equivalent drug authorities.

Can I request specific expiration dates for the medications I order?

All medications shipped out by the pharmacy have a minimum of six months expiry date from the time they are shipped. If you require a longer expiry then feel free to Contact Us and we will do our best to assist you with your requirements

What precautions should I take with Malalite XL?

Sun exposure should be avoided while using Melalite XL cream, as it may make skin more sensitive to sunlight and lead to sunburn. Therefore, wearing protective clothing and using sunscreen when stepping out are essential to protect your skin. The topical formulation should not be applied near the eyes or to cut, broken, or sunburned skin.   

How long does it take to ship the drugs to my home or office?

Please allow up to twenty to thirty working days for delivery.

How do I return something to ReliableRXpharmacy.com?

We don't accept returns on prescription items, because it's illegal for us to reuse or resell them. If your prescription order was damaged in shipping or if the incorrect item was shipped, please e-mail us immediately from contact . Please include your order tracking number in your e-mail so that we may assist you more quickly.

I don't recognize the charge on my card, is it from your company?

We are working with multiple Banks thus the name of the charge may differ. We send the payment confirmation e-mail once the order is approved. In case you have any doubt related to charge name, please free to e-mail us or give us a call at our Toll Free Number : +1(855) 870-5513 & International Tel : +1(213)291-0788 Monday to Saturday 6.00 AM to 2.30 AM (PST)

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